Delivery & Returns

Shipping Policy

UK Deliveries

We use IFS/ Fedex for UK deliveries, a signature will be required to confirm acceptance of your delivery. If after a week you have not accepted delivery your item will be returned to depot and the cost of your order be refunded. The delivery charge will not be refundable.

Standard Delivery

  • Standard delivery costs £3.95
  • Your order will be despatched within 5 working days of receipt.
  • You will receive an email confirming despatch of your order after which the order will be delivered within 48 hours of despatch from our warehouse.
  • Personalised items will be despatched within 10 working days of order receipt.
  • Your order will require a signature as proof of receipt.
  • We deliver to: Mainland UK, The Channel Isles and The Scottish Isles
  • Unfortunately we do not deliver to British Overseas Territories at this time

Personalised Orders

Please allow 10 working days for despatch. If you've ordered this alongside other products, we'll despatch the entire order once the personalised product has been created.

Overweight orders

Orders weighing over 11kg will incur an additional delivery charge at check out.

Missing or Damaged Orders

  • If you do not receive your order within 5 working days from the date of despatch, please contact email us at customerservices@bakingmad.com
  • Refer to our Returns and Refunds policy below for more information

Please note: We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

 

International Deliveries

Unfortunately we do not offer international deliveries at this time.

 

Returns and Refunds Policy

We understand there may be a time you wish to return an order and we want to make it as easy for you as possible.

Damaged/Faulty: 

In the unlikely event of receiving a faulty product, please inform our customer services team by using the contact us page. This means we can do everything we can to ensure that you are refunded for the faulty item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph of the faulty/damaged item to our customer services team.

Faulty goods should be returned within the first 6 month period from the date of purchase.

Incorrect Item

In the unlikely event of receiving an incorrect product, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to ensure that you are refunded for the incorrect item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph to our customer services team.

Missing Item

In the unlikely event of receiving a product with a missing element, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to ensure that you are refunded for the missing item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph to our customer services team.

Missing Order

In the unlikely event of you not receiving your order within the times specified, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to locate your order and ensure that you are refunded for the missing order, or that a replacement product is sent out to you as soon as possible.

Other Returns

You can return your item/s for a refund within 28 days of the date you received as long as your order and the products have not been opened, tampered with or consumed.

Please return your products to Twinings, Unit 13, 15 Trench Road, Mallusk, Newtownabbey, BT36 4TY. Be sure to include your order reference number and the reason you are returning your goods so that we can process a refund for you.

Refunds

Please allow 5-7 working days from the authorisation of your refund, for it to show in your bank account. If for some reason, you have not received an agreed refund after 7 days, please contact our customer services team using the contact us page.

Please note that we will not reimburse your postage costs for ‘Other Refunds’ but will in the case of other returns e.g. Damaged/Faulty, Missing Item and Incorrect Item.

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