Delivery & Returns

Shipping Policy

UK Deliveries

Standard Delivery: £3.95
Express Delivery: £6.95
Orders Over £40: FREE

Standard Delivery

  • Standard delivery costs £3.95
  • ​When standard delivery is selected, please allow 3-5 working days for your order to arrive.
  • You will receive an email confirming despatch of your order 
  • We deliver to: Mainland UK, The Channel Isles and The Scottish Isles
  • Unfortunately we do not deliver to British Overseas Territories at this time

Express Delivery

  • Express delivery costs £6.95
  • Please ensure that Express Delivery is selected at checkout. 
  • Orders must be placed before 12.30pm for next working day delivery (this excludes weekends and bank holidays)
  • Orders placed before 12.30pm on a Friday will be despatched for delivery on the following Monday
  • Orders placed after 12.30pm on a Friday will be despatched ready for delivery on the following Tuesday

Express Delivery Exceptions

There are a small number of postcodes where we cannot guarantee a next day delivery service. Please note: working days do not include Saturday, Sunday or public holidays. 

For the following postcodes, please allow 2 working days for your order to arrive (provided the order is placed before 12.30pm on a working day)

AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 & 63, BT, DD8-9, FK8 3, HS, IM, IV, KA27-28, KW1-3, KW5-14, PA20-49, PA60-78, PH10-11, PH13-14, PH17-26, PH30-44, PH45-48, PH49-50, TR21-25, TD15 2, ZE

For the following postcodes, please allow 3 working days for the order to arrive (providing the order is placed before 12.30pm on a working day)

KW15, PA20-49, PA62-78, PA80

For the following postcodes please allow 4 working days for the order to arrive (providing the order is placed before 12.30pm on a working day)

KW16-17

 

Missing or Damaged Orders

  • If you do not receive your order within 5 working days from the date of despatch, please contact email us at customerservices@bakingmad.com
  • Refer to our Returns and Refunds policy below for more information

Please note: We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

 

International Deliveries

Unfortunately we do not offer international deliveries at this time.

 

Returns and Refunds Policy

We understand there may be a time you wish to return an order and we want to make it as easy for you as possible. In order to return goods, please email cutomerservices@bakingmad.com with details of your name, contact phone number, date of order, order number, items to be returned and the reason for returns. 

When returning goods to us, please enclose a copy of your invoice, along with details fo which items are being returns - we will then process a refund for the goods unless otherwise stated. 

Please note: Customised, personalised and food items are excluded from the regulations and cannot be returned. 

Damaged or Faulty: 

In the unlikely event of receiving a faulty product, please inform our customer services team by using the contact us page. This means we can do everything we can to ensure that you are refunded for the faulty item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph of the faulty/damaged item to our customer services team.

If applicable, the cost of postage will be refunded. Faulty goods must be returned within the first 6 month period from the date of purchase. 

Incorrect Item

In the unlikely event of receiving an incorrect product, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to ensure that you are refunded for the incorrect item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph to our customer services team.

If applicable, the cost of postage will be refunded. 

Missing Item

In the unlikely event of receiving a product with a missing element, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to ensure that you are refunded for the missing item, or that a replacement product is sent out to you as soon as possible.

Please note that you may be required to send evidence, e.g. a photograph to our customer services team.

Missing Order

In the unlikely event of you not receiving your order within the times specified, please inform our customer services team immediately by using the contact us page. This means we can do everything we can to locate your order and ensure that you are refunded for the missing order, or that a replacement product is sent out to you as soon as possible. 

Please note that you may be required to send evidence e.g. a photograph to our customer services team.

Missing Items

In the unlikely event of receiving a product with a missing element, please inform our customer services team immediately by using the contact us page. This means we can do eveything we can to ensure you are refunded for the missing item, or that a replacement product is sent out to you as soon as possible.

Please note tha tyou may be required to send evidence e.g. aphotograph to our customer service team. 

You will be offered the option of returning the whole order for a full refund (including the cost of postage) or a replacement item to be sent to you (if available).

Other Returns

If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2014, Baking Mad are happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging and you have contacted us within 28 days of the date you received your order. Unfortunately we are unable to accept the return of any food items. 
Please return your products to:
Baking Mad
Jubilee Industrial Estate,
Ashington,
Northumberland.
NE63 8UQ

When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.
The return postage costs for unwanted items are payable by you the customer.
 

Refunds

Please allow 5-7 working days from the authorisation of your refund, for it to show in your bank account. If for some reason, you have not received an agreed refund after 7 days, please contact our customer services team using the contact us page.

Please note that we will not reimburse your postage costs for ‘Other Refunds’ but will in the case of other returns e.g. Damaged/Faulty, Missing Item and Incorrect Item.

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